Minimum Order Value: Rs.100
Time of Delivery: 09:00AM To 10:30PM
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use ("Website Terms"), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
1. INTRODUCTION AND OUR ROLE
1.1 If you have any problems with your order you can contact our customer care team by clicking on the "Feedback" tab and filling in the required fields or by calling our customer care phone number shown on this Website. One of our customer care reps will contact you and try to solve the issue you are facing with your order.
1.2 An important part of our quality control process is that consumers provide ratings and feedback on the website to reflect their experiences with restaurants. Please note that any complaint must be lodged with our customer care team using the method described above within 48 hours of placing the order.
1.3 You may access some areas of this Website without making Itarsi Online Khana order, and registering your details with us. Most areas of this Website are open to everyone.
1.4 By accessing any part of this Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you must leave this Website immediately.
1.9 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
2. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
2.1 Once you have selected your order from the menu of your chosen Delivery Restaurants you will be given the opportunity to submit your order by clicking on the "proceed to checkout" button. Please note it is important that you check the information that you enter and correct any errors before clicking on the "Finish" button since once you click on this input errors cannot be corrected.
2.2 If at any time prior to you clicking on the "Finish" button, you decide that you do not wish to proceed with your order, you should close the application window.
2.3 We will only receive online payment. There is no option of COD or cash on delivery.
2.4 Once order is placed or we received your order then order will not be cancelled in any case.
2.5 We have no refund money policy after we received payment.
2.6 Please note that from time to time there may be delays with processing payments and transactions, on occasion this can take up to sixty (60) days to be deducted from your bank account.
3. PRICE AND PAYMENT
3.1 Prices will be as quoted on this Website. These prices are inclusive of relevant sales tax and delivery charges. In case Delivery Restaurants requires a service charge (for instance for orders below the minimum order amount), this will be clearly indicated on this Website, in the itemized bill, and added to the total amount due.
3.2 This Website contains a large number of menus items. Although we take great care to keep them up to date, it is always possible that some of the menus may be incorrectly priced. If the correct price for an order is higher than the price stated on the Website Itarsi Online Khana will normally contact you before the order in question is display. Itarsi Online Khana is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
3.3 Payment for all orders must be by credit or debit card as stated on this Website or in cash at the point of delivery to you.
3.4 If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
3.5 Please note that from time to time there may be delays with processing payments and transactions, on occasion this can take up to sixty (60) days to be deducted from your bank account or credit card.
4.1 If delivery is done by the Delivery Restaurant or its delivery partners, it is the Delivery Restaurants sole responsibility to provide Food Delivery in a timely manner.
4.2 We will make every effort to deliver within the time stated at Itarsi train station. If Food Delivery is not provided at the estimated delivery time and train station requested by you, please contact us by telephone or email and we will try to ensure that you receive your order at an alternate train station along your train route.
4.3 All risk in the Food Delivery shall pass to you upon delivery.
4.4 If you fail to accept delivery of Food Delivery at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate train seat/coach information, or we are unable to deliver because of your failure to be present at the seat number you communicated to us, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
4.5 Delivery Restaurants, who will prepare your order, aim:
4.5.1 to deliver the product to you at the train seat/coach requested by you in your order;
4.5.2 to deliver within the stoppage time a the station requested by you.
4.6 Delivery Restaurants and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.1 You can not cancel your order once it done. You can cancel your order either calling our call center number, or before 1 hour reaching to the station.
5.2 Itarsi Online Khana reserve the rights to cancel any order without assigning any reason in various cases but not limited to the following reasons where train are delayed, customer is not reachable, any orders, technical glitches and value thresholds, changes in food menu, menu and pricing issue, serving restaurant is closed etc. However Itarsi Online Khana first priority is customer and HotelDharamraj will do maximum of two attempts to update customer.
6. USE LICENCE
6.1 Permission is granted to temporarily download one copy of the materials (information or software. Itarsi Online Khana web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
6.1.1 modify or copy the materials;
6.1.2 use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
6.1.4 remove any copyright or other proprietary notations from the materials;
7. SERVICE ACCESS
7.1 While Itarsi Online Khana tries to ensure this Website is normally available twenty four (24) hours a day. Itarsi Online Khana will not be liable if this Website is unavailable at any time or for any period.
7.2 Access to this Website may be suspended temporarily and without notice.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
8. GOVERNING LAW AND JURISDICTION
8.1 These Website Terms shall be governed by and construed in accordance with Indian law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of New Delhi (India). All dealings, correspondence and contacts between us shall be made or conducted in the English language.
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